We dispatch our orders in re-used, new and second hand cartons with largely recycled and recyclable packaging materials. Naturally this means much of the this packaging can be re-used, recycled or composted - please recycle it when possible and help us fight the war on plastic. 

Dispatch Times / Delays:

We aim to despatch all orders as quickly as possible - most being dispatched within 2-3 working days. However, please allow extra time for dispatch during busy periods (7 - 10 working days at peak periods ) - especially during the October to December period. Special makings and bulk orders will take longer. We ask for your telephone number at checkout - his is only used to notify you if there are any problems with your order or if delays are expected.

We take no responsibility for any delays caused by the postal service.

Incorrect Address Details:

Sorry but we can not accept any responsibility for any delay or loss where an incorrect address or post code is given. Should your parcel go missing because the address is incorrect in any way we will do our best to track it down but no refund will be given unless / until the parcel is returned to us as non-deliverable so please double check your address details are full and correct - especially if your browser has auto-filled any of your address for you, as this if often where errors occur.

Undeliverable Packages:

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges). We no longer re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.